Policies

Wholesale

If you are a shop owner interested in selling A Wool Story wholesale, please contact us at meghan@awoolstory.com. Please note as we are a small company, we can only accept a limited amount of wholesale customers.

Shipping

Each item is shipped within 2 business days of receiving the order, with the exception of custom orders.

Items are shipped USPS Priority, unless the buyer has otherwise requested to pay for a private carrier (UPS, FedEx, etc). 

Although we always hope packages make it to the customer, A Wool Story is not responsible for lost or stolen packages.

Returns 

If you are unsatisfied with your order, please contact A Wool Story directly within 3 days of receipt. Returned items must be unworn and in new condition - we cannot accept items that have been damaged.

The customer is responsible for all return shipping charges.